Flex-e-card is committed to protecting your privacy together with the personal information you disclose on our website(s). This policy details how we manage information about you.
1. Collecting Your Personal Information
Flex-e-card may collect, store and process information about you including:
1.1. Your name, address, date of birth, contact telephone number and E – mail address;
1.2. Gift card order information;
1.3. Information about the device(s) you use to access our website(s) as well as your browser version, IP address and visit history;
1.4. Information provided via our ‘Chat With Us’ service;
1.5. Card activation information;
1.6. Balance check information;
1.7. Gift club and group gifting information;
1.8. Account information held on our website(s); and
1.9. Information provided in other interactions with our website(s).
2. Purposes for Collecting Personal Information
Flex-e-card will collect personal information for the purposes detailed within this policy or those purposes contained within our Data Protection Statement.
We use this information for:
2.1. Processing gift card orders;
2.2. Providing customer services;
2.3. Processing payments;
2.4. Activating gift cards;
2.5. Managing gift clubs and group gifting;
2.6. Complying with our legal and regulatory obligations;
2.7. Responding to complaints;
2.8. Providing marketing information relating to our business;
2.9. Identifying our customers;
2.10. Providing marketing information to the owner or operator of the shopping centre affiliated to your gift card, where you have agreed to this; and
2.11. Providing the services available via our website(s).
You have the right to request a copy of the personal information that is held about you, and you may receive this in accordance with our Subject Access Request Procedure.
Our websites are hosted by Global Processing Services Limited and payments are processed via Commidea and SagePay. We share your information with the issuer of the gift card where necessary to comply with our legal and regulatory obligations.
3. Your Consent
Except in those cases where your personal data is used for marketing purposes by Flex-e-card, your personal data will not be used for marketing purposes unless you have expressly provided your permission, nor will it be shared with third parties unconnected with Flex-e-card or the issuer of the gift card that you have purchased.
4. How Does Flex-e-card Protect Customer Details?
When you place orders we use a secure server. The secure server software encrypts all information you input using current secure standards before it is sent to us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose personal information to you.
6. Will Flex-e-card Disclose the Data it Collects to Third Parties?
With your consent we may share your information with the owner or operator of the shopping centre affiliated to your gift card. You can opt out of this at any time by sending an E – mail to [email protected]. By default your information is not shared externally.
We use other companies and individuals to perform functions on our behalf. These include:
6.1. Fulfilling orders;
6.2. Delivering packages;
6.3. Sending postal mail and E – mails;
6.4. Processing payments;
6.5. Hosting our websites;
6.6. Verifying your identity;
6.7. Providing marketing assistance; and
6.8. Analysing data.
All data is processed in accordance with current UK Data Protection legislation. Flex-e-card does not transfer any of your information outside of the European Economic Area and all of our locations are subject to European Data Protection law.
8. Contact Us
Flex-e-card welcomes your questions and comments about privacy; please send E - mails to [email protected]. Please also use this E – mail address to contact Flex-e-card in the event that any of the data we hold about you is incorrect.